"The Successful Pharmacy Owner is The One Who Discovers New Solutions Before Big Pharma & The Insurance Companies Destroy it." -- The Pharmacy Sage
Hiring the right person for each job opening is critical. You’re dealing with patients’ health, and there’s no margin for error. At the same time, you want to build your business bigger and make it significantly more profitable. That’s your purpose. Putting together the right team—the A-team—is therefore imperative.
Keeping them is yet another challenge.
If you don’t hire the right person for each job, no amount of training can lead to anything greater than mediocrity. And you definitely want to exceed that.
To get maximum productivity, you want to provide them with a good, sound half our of orientation (a must), in addition to a proven program of training day-in and day-out to help each novice gain traction and become a member of the A-team in as short a period of time as possible. The training is more intense at the beginning of the first week, and less intense by the end of her 90-day training and evaluation module. Helping them get ahead so that they feel they have a future with you is one thing. Retaining them is another. In the final analysis, your ability to retain the best is predicated on how good a work environment you have.
You’ll Never Get the Right Person if You Have the Wrong Workplace
But how do you know that you have the right workplace, the one at which your best and brightest stars are going to want to remain for the rest of their careers? After all, losing your most productive workers is bad news; and the cost of replacing them is extraordinarily high. Some research discloses that it can be as much as $60,000 in the first year alone, especially when you take into consideration that you may lose some of your best patients if they are not given the maximum customer service. And when you consider the amount of money you could lose because of lost sales, you have the final detail in why replacing one of your best is so costly.
So, What is the Ideal Workplace?
How do you identify when you have that ideal workplace, the one at which each of your superstars wants to spend the rest of his or her career? Do you offer such things as:
These are just some of the really important elements that go into having the ideal workplace, the one place where people want to come to work and spend the rest of their careers.
And very important, do you make it fun to work for you? Do you inject a little bit of humor in every day’s activities? And do you celebrate small wins?
These are some of the elements which comprise the ideal workplace that can become the basis for total job satisfaction. There are more; however, if you practice the ones mentioned above, you will develop a pharmacy work environment that goes vastly beyond that which your competitors have, one in which your best performers will want to remain a lifetime.
For more information, send for my free report “The 11 Irrefutable Laws of Business Success for Pharmacy Owners.”